Privacy Policy

Last updated: 2 November 2025

Welcome to The Reform Her Room. Your privacy matters to us — both in our studio and online.

This policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with us in any way.

1. Who We Are

The Reform Her Room (“we”) are a women’s fitness and reformer Pilates studio based in Auckland, New Zealand. We provide in-studio sessions, on-demand training, and online booking through our website and booking system (Momence).

2. What Information We Collect

We may collect the following information when you engage with us:

Personal details — your name, contact number, and email address.
Booking details — sessions, membership type, and payment preferences.
Health information — injury history, pregnancy, or relevant medical notes (only when you choose to share these for safe class programming).
Payment information — processed securely through our third-party payment provider (we do not store full card details).
Website data — such as your IP address, browser type, and site activity via cookies or analytics tools.

3. How We Use Your Information

We use your personal information to:

Manage bookings, memberships, and communications.
Tailor your training experience and ensure your safety in sessions.
Send updates, newsletters, or promotions (only if you’ve opted in).
Improve our services, website performance, and user experience.
Meet legal, accounting, or administrative requirements.

4. Sharing Your Information

We respect your privacy and will never sell your information.
We may share limited data only with:

Trusted partners such as our booking platform (Momence) and secure payment processors, to manage memberships and transactions.
Service providers who help us operate our website, software, or email communications.
All partners are required to keep your information safe and confidential.

5. Cookies and Analytics

Our website may use cookies or tracking tools (like Google Analytics) to understand how visitors use our site and improve functionality. You can disable cookies in your browser at any time.

6. Data Storage and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your data is stored securely through encrypted systems and reputable third-party providers.

If we no longer need your information, we will delete or anonymise it.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of any incorrect or outdated details.
Withdraw consent to receive marketing emails at any time.

To make a request, please contact us at hello@thereformherroom.co.nz.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most recent version will always be available on our website.