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Terms & Conditions
Last updated: 2nd November 2025
By using our website, booking our services, or attending our studio, you agree to these Terms and Conditions. Please read them carefully.
1. General
1.1 These Terms and Conditions apply to all website users, members, and visitors of The Reform Her Room.
1.2 We reserve the right to amend these terms at any time. The most recent version will always be available on our website.
2. Use of the Website
2.1 You may use our website only for lawful purposes and in accordance with these terms.
2.2 You agree not to:
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Post or transmit harmful, offensive, or unlawful content.
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Attempt to access restricted areas of our website or systems.
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Interfere with the website’s functionality or security.
3. Memberships and Bookings
3.1 Memberships: By signing up, you agree to pay all fees associated with your chosen membership.
3.2 Booking: Sessions can be booked via our online system Momence. Bookings are subject to availability.
3.3 Cancellations and Refunds:
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Private or coached sessions: Must be cancelled at least 24 hours in advance to avoid a charge.
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On-demand subscriptions or trials: No refunds after purchase.
3.4 We reserve the right to cancel or reschedule sessions. In such cases, we will offer a full credit or reschedule option.
4. Health and Safety
4.1 You confirm that you are physically able to participate in classes, sessions, or workouts.
4.2 You should seek medical advice if you are pregnant, postpartum, recovering from injury, or have health concerns.
4.3 You agree to follow all studio rules and instructions from instructors or staff.
4.4 Personal belongings: We are not responsible for loss or damage to personal property.
5. Payment
5.1 All payments are processed securely via our third-party provider Momence.
5.2 You are responsible for ensuring payment details are current and correct.
5.3 Membership fees are non-refundable unless otherwise stated.
6. Intellectual Property
6.1 All website content, workout programs, branding, and materials are owned by The Reform Her Room or our licensed partners.
6.2 You may not copy, distribute, or reproduce content without written permission.
7. Limitation of Liability
7.1 Participation in classes, workouts, or use of our website is at your own risk.
7.2 To the extent permitted by law, The Reform Her Room is not liable for any loss, injury, or damages arising from your use of our services.
7.3 We provide guidance and support, but results from workouts may vary.
8. Privacy
8.1 Our Privacy Policy explains how we collect, use, and protect your personal information.
8.2 By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of New Zealand.
9.2 Any disputes will be resolved under the jurisdiction of New Zealand courts.
10. Contact Us
If you have questions about these Terms and Conditions, please contact:
The Reform Her Room
📍 3/11 Northside Drive, Westgate, Auckland, NZ
02102933079